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Privacy Policy
Flowersindiaonline.com ("Bagiya") is committed to protecting our customers'
privacy. We feel it is important that you fully understand the terms and
conditions under which we use the information we gather from you through the
use of our Web site located at URL www.Flowersindiaonline.com ("Bagiya")
(our "Site"). Please read this Privacy Policy ("Policy") carefully to
understand how we will use and protect your personal information. We will
never share your personal information with anyone except as described in
this Policy. Changes to this Policy will be announced on our Web site at
least ten days in advance, so please check back periodically.
Questions regarding this Policy should be directed to info@flowersindiaonline.com.
This Policy will explain the following regarding use of our Site:
What information do we collect from you?
Where do we collect information from you and how do we use it?
Who is collecting your information?
With whom do we share your information?
How may you update, correct or delete your Personally Identifiable
Information?
What are your choices regarding collection, use and distribution of your
information?
What security precautions are in place to protect against the loss, misuse
or alteration of your information?
Cookies/Clear GIFs.
Children, Parental Consent and Privacy.
You should carefully review privacy policies of any third party sites
accessible from our Site.
Contacting us about privacy questions or concerns.
Privacy Policy changes.
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1. What information does Flowersindiaonline.com ("Bagiya") collect from you?
In order to better provide you with numerous products and services, our Site
collects two types of information about its visitors: Personally
Identifiable Information and Non-Personally Identifiable Information. Our
primary goal in collecting information from you is to provide you with a
smooth, efficient and customized experience while using our Site.
Personally Identifiable Information: "Personally Identifiable Information"
refers to information that lets us know the specifics of who you are.
Personally Identifiable Information is requested when you register with us,
order a product or service, fill out surveys, correspond with us, or
otherwise volunteer information, for instance, through the use of our
Reminder Service. Personally Identifiable Information might include your
name, mailing address, telephone number, email address and other
identification and contact information. If you are using our Send a Hint
Greeting service, we may ask you to provide the name and email address of a
friend or loved one so that we may send them a hint about an event that
could be made more special with the gift of flowers. We may also collect
certain financial information, like your credit card number (or a check or
money order if using such payment method while ordering via mail); whenever
we do so, we will attempt to provide a link to this Policy so that you can
confirm how this information will be used. With this information, we can
fill your service and product orders and better provide you with
personalized services.
Non-Personally Identifiable Information: "Non-Personally Identifiable
Information" refers to information that does not by itself identify a
specific individual. We gather certain information about you based upon
where you shop on our Site in several ways. This information is compiled and
analyzed on both a personal and an aggregated basis. This information may
include the Web site's Uniform Resource Locator ("URL") that you just came
from, which URL you next go to, what browser you are using, and your
Internet Protocol ("IP") address. A URL is the global address of documents
and other resources on the World Wide Web. An IP address is an identifier
for a computer or device on a Transmission Control Protocol/Internet
Protocol ("TCP/IP") network, such as the World Wide Web. Networks use the
TCP/IP protocol to route information based on the IP address of the
destination. In other words, an IP address is a number that is automatically
assigned to your computer whenever you are surfing the Web, allowing Web
servers to locate and identify your computer. Computers require IP addresses
in order for users to communicate on the Internet, browse and shop.
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2. Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide our
visitors with a superior customized online experience. We use customer
contact information to fill orders, contact prior purchasers to inform them
of their order status, to remind customers of events through our Reminder
Service, to send our customers' friends or loved ones hints to send flowers
through our Send a Hint Greeting service and to send promotional emails.
We may perform statistical analyses of aggregate customer behavior. This
allows us to measure relative customer interest in the various areas of our
Site for product development purposes. Any information we collect is used
for our own internal purposes to improve the content and navigation of our
Site, to enhance users' experiences when visiting our Site, to customize the
content and/or layout of our pages, and to provide the services required by
an individual customer. We also use information to notify consumers about
updates to our Site, to complete user-initiated transactions, to trace false
orders and to contact consumers directly, or through our third party service
partners, for marketing purposes.
We gather information in the following ways:
Shopping: We collect IP addresses for the purposes of system administration,
to gather broad demographic information, and to monitor the level of
activity on our Site. We collect information from visitors to our Site
regarding the referring URL, your IP address, which browser you used to come
to the Site, the country, state and telephone area code where your server is
located, and the pages of our Site that you viewed during your visit.
Ordering: When you order from us, we collect Personally Identifiable
Information from you. If you order one of our products or services, we will
collect and maintain your name, email address, mailing address, telephone
number, product selections, credit card number (or check or money order
information if using such payment methods while ordering via mail), order
number, referring URL, IP address and a password, as well as the recipient's
name, address and telephone number, if different than yours. We collect
this, and other information, as disclosed in this Policy, in order to fill
your order, to communicate with you about your order, or the recipient, as
appropriate, and to send you promotional materials. Before confirming your
order, you will have the opportunity to review the product order form and
make changes and additions to the information it contains and these changes
will be automatically kept for future use. If you cancel an order or do not
complete an order we may collect and use your email address that you have
entered as we would collect and use it if you had completed an order.
Track/Modify Order: If you use our Track/Modify Order service we will gather
your email address and account password, if you have one, in order to locate
your order so that we may give our most recent tracking information, or so
that you may modify the order. If you choose to modify your order, we may
collect information that we would normally collect when you order products,
as explained in the above paragraph.
Corporate Account: When you set up a corporate account with us we collect
your name, company name, email and phone number. Upon signing up for a
corporate account we will contact you by either email or telephone to
determine how Flowersindiaonline.com ("Bagiya") can best serve your
corporate needs. We will also give you the opportunity to receive periodic
updates regarding Flowersindiaonline.com ("Bagiya")' corporate services. If
you make purchases through your corporate account we shall gather similar
information that we gather when you order as an individual, plus certain
information regarding your corporation.
Online Surveys and Polling: In order to improve our services to you, we ask
some of our customers to voluntarily complete surveys, which may be
collected by an independent third party. Individual survey answers are
confidential, although Non-Personally Identifiable Information is collected
and disclosed to third parties. If you do not wish to participate in a
survey, simply decline to participate when asked.
Newsletters & Promotional Emails: We may offer free electronic newsletters
and promotional emails as a service to our prior customers. We may send you
newsletters and emails periodically listing current specials and deals
ourselves or through our third party service partners. We never send
promotional emails to you once we have processed your request for us not to
do so. This option is included in every promotional email. There may be
opportunities to subscribe to an email list that will send you information
about our Site events, but we will only add you to the list with your
consent. To stop receiving our newsletter, send an email to us at info@flowersindiaonline.com.
Cookies/Clear GIFs: In conjunction with our third party service partners, we
make limited use of cookies and clear GIFs to gather information when you
visit our Site, make a purchase and when you click-through to our Site from
a targeted email or newsletter. To find out what cookies and clear GIFs are
and how they can be used, click here.
Contact Information and Third Party Data: If you contact us by telephone,
email or letter, we may keep a record of your contact information,
correspondence or comments. If you report a problem with our Site, we may
collect such information in a file specific to you. If you provide us
feedback through our Site, by email or by calling one of our customer
service representatives, we may ask for your name and email address in order
to send you a reply. If other users or third parties send us correspondence
about your activities or purchases on our Site, or if you are the recipient
of flowers sent by another customer, we may keep the information in a file
specific to you. Send a Hint Greeting: If you are using our Send a Hint
Greeting service, we may ask you to provide the name and email address of a
friend or loved one so that we may send them a hint about an event that
could be made more special with the gift of flowers. We store this
information for the sole purpose of sending this one-time email. You or the
loved one or friend may contact us at info@flowersindiaonline.com to request
the removal of this information from our database.
Reminder Service: If you choose to use our Reminder Service, we will ask for
and store your email address, as well as your important flower occasions and
holidays and the names of the individuals to whom you may wish to send
flowers, in order to remind you to send flowers.
Affiliate Programs: You may purchase flowers from us through a link on one
of our affiliates' ("Affiliates") Web sites. We pay each Affiliate a
commission, or a portion of the sales made to those who link to our Site
from the Affiliate's site. Some of our Affiliates run a "rewards" or
"charity" program (the "Programs"). Under such Programs, participants
receive credits based on the commissions an Affiliate receives from sites
such as ours. Participants in such programs can donate their credits to a
chosen charitable organization, or keep them for their own use and benefit.
If you make a purchase from us and you are a participant in such Programs,
we may share your name, email address and the value of your purchases.
Registering for an Affiliate Program: Please read the terms of our Affiliate
Program Agreement. A record of any and all information submitted to
Flowersindiaonline.com ("Bagiya") as part of an Affiliate Program
application shall be stored by Flowersindiaonline.com ("Bagiya") and only
disclosed by Flowersindiaonline.com ("Bagiya") in an effort to evaluate such
application with prior consent from you.
We also track customers' traffic patterns throughout their online sessions,
including which pages a customer views while using our Site. We use your IP
address to diagnose problems with our servers and software and to administer
our Site.
We may share aggregated statistics about pages viewed on our Site and sales
and other shopping information with third parties.
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3. Who is collecting your information?
Except as otherwise expressly discussed in this Privacy Policy, only we
collect your information. This document only addresses the use and
disclosure of information we collect from you. We encourage you to ask
questions and to be very cautious before you disclose your Personally
Identifiable Information to others. Our third party advertising service
partner may collect information about you through the use of cookies or
clear GIFs when you click on its advertisements, open promotional emails or
newsletters or visit our Site via a link in a promotional email or
newsletter. This information is gathered solely for Flowersindiaonline.com
("Bagiya")' use, however, our third party advertising service partner may
use this information in a non-personally identifiable aggregated form for
its own purposes. You should contact our third party advertising service
partner directly if you have any questions about its use of the information
that it collects. In addition, we currently employ a third party service
partner that tracks the traffic on our Site, however, the only information
gathered is solely Non-Personally Identifiable Information.
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4. With whom do we share your information?
Except as otherwise stated in this Policy, we do not sell, trade or rent
your Personally Identifiable Information collected on our Site to others.
The information collected by our Site is used to process orders, to keep you
informed about your order status, to notify you of products or special
offers that may be of interest to you, and for statistical purposes for
improving our Site. We will disclose your Personally Identifiable
Information to third parties for tracking purposes, to charge your credit
card (or process your check or money order, as appropriate), fill your
order, deliver your order and deliver promotional emails to you from us.
These third parties may not use your Personally Identifiable Information
other than to provide the services requested by Flowersindiaonline.com ("Bagiya").
For example, we must release your credit card number to confirm payment; and
release your mailing address information to the delivery service to deliver
products that you ordered. We also share Web site usage information we
gather from visitors to our Site who have received a targeted promotional
campaign with our third party advertising service partner for the purpose of
targeting future campaigns and upgrading visitor information used in
reporting statistics. For this purpose, we and our third party service
partners note some of the pages you visit on our Site through the use of
clear GIFs.
From time to time we may disclose a very limited amount of information
(names and postal addresses) to direct marketing companies for trade or
rental purposes. You may "opt-out," or instruct Flowersindiaonline.com ("Bagiya")
not to distribute such information to third parties in the future by sending
an email with such instructions to info@flowersindiaonline.com, however
Flowersindiaonline.com ("Bagiya") may not be able to provide you our full
range of services if we cannot distribute certain Personally Identifiable
Information.
We may provide aggregated statistics about our customers, sales, traffic
patterns, and related Site information to third parties that do not include
Personally Identifiable Information. Moreover, we may release account
information when we believe that such release is reasonably necessary to
enforce or apply our Terms and Conditions or to protect the rights, property
and safety of our users, others and ourselves.
Recipient Requests: From time to time we are contacted by flower recipients
who ask us who the sender was. If we receive a request from a recipient
asking who sent flowers we will give the name on the gift message
accompanying the flowers. If there is no gift message filled out or if there
is no name on the gift message we may ask the sender via email. If we
receive approval to disclose the sender's name from the sender via email or
in writing, we will then inform the recipient. If the sender does not reply
via email or in writing or if the sender denies permission, then we will not
reveal the sender's identity to the recipient.
Enforcement of Law: From time to time, we may be required by law enforcement
or judicial authorities to provide Personally Identifiable Information to
the appropriate governmental authorities. We will disclose Personally
Identifiable Information upon receipt of a court order or subpoena or to
cooperate with a law enforcement investigation. We fully cooperate with law
enforcement agencies in identifying those who use our services for illegal
activities. We reserve the right to report to law enforcement agencies any
activities that we in good faith believe to be unlawful.
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5. How can you update or correct your Personally Identifiable Information?
During the online ordering process you can review, change or delete the
information that you have submitted. We are updating our Site so that you
may change any of your personal information in your account online at any
time. You may ask us in writing via mail or email at info@flowersindiaonline.com
to have the information on your account deleted, updated or corrected;
however, because we keep track of past purchases, you cannot delete
information associated with past purchases. Note that we may retain changed
or deleted information for archival or other purposes.
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6. What are your choices regarding collection, use and distribution of your
information?
We may from time to time send you email or other communications regarding
current promotions, specials and new additions to our Site. If you have
supplied us with your telephone number(s) you may receive telephone calls
from us with information or requests for information regarding an order you
have placed. You may "opt-out," or unsubscribe from our newsletters and
emails by following the unsubscribe instructions in any email you receive
from us or by sending an email to info@flowersindiaonline.com or by
following the instructions provided in each email to you.
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7. What security precautions are in place to protect against the loss,
misuse or alteration of your information?
We employ industry-recognized information technology to protect the security
of the information you submit to us. The importance of security for all
Personally Identifiable Information associated with our customers is of
utmost concern to us. Our secure servers protect this information using
password protection and advanced encryption, and we may use firewall
technology for additional protection.
In order to most efficiently serve you, credit card transactions and order
fulfillment are handled by established third party banking institutions,
process agents and distribution institutions. They receive the information
they need to verify and authorize your credit card transactions and to ship
your order. When collecting credit card information for online purchases, we
offer secured-server transactions that encrypt your information in transit
to thwart someone from intercepting it and misusing it. When you access your
account information, the information is kept on a secure server.
Furthermore, all of the customer data we collect is protected against
unauthorized access by physical security means.
We also encourage our partners and service providers to adopt and follow
stringent consumer privacy policies.
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8. Cookies/Clear GIFs.
Cookies: Like many other commercial sites, our Site utilizes standard
technologies called "cookies" and clear GIFs to collect information about
how our Site is used. A cookie is a small data text file, which a Web site
stores on your computer's hard drive (if your Web browser permits) that can
later be retrieved to identify you to us. Cookies were designed to help a
Web site recognize a user's browser as a previous visitor and thus save and
remember any preferences that may have been set while the user was browsing
the site. A cookie cannot be read by a Web site other than the one that set
the cookie. Cookies can securely store a customer's password, personalize
home pages, identify which parts of a site have been visited or keep track
of selections, such as those selected in a "shopping cart." For instance,
cookies allow us to prepopulate (or fill in) an email field with your email
address if you revisit our Site and place an order. A cookie cannot retrieve
any other data from your hard drive, pass on a computer virus, or capture
your email address.
We send a cookie to your hard drive when you make an order to record the
product name, category of product that you ordered, the amount paid, the
order number and any referral codes. No Personally Identifiable Information
is recorded. When you click-through to our Site from a promotional email,
our third party advertising service partner may send a cookie to your hard
drive recording your IP address and other related information.
Clear GIFs: We currently work with third party service partners that employ
clear GIFs (also known as pixel tags, single pixel GIFs, web beacons or
action tags) for our benefit to help us measure advertising effectiveness.
Clear GIFs help us better manage content on our Site by informing us of what
content is effective. Clear GIFs are tiny graphics with a unique identifier,
similar in function to cookies, and are used to track the online movements
of our users. The main difference between the two is that clear GIFs are
invisible on the page and are much smaller, about the size of the period at
the end of this sentence. Clear GIFs are not tied to your Personally
Identifiable Information.
Our third party service partners use clear GIFs: (i) in HTML-based emails to
let us know which emails have been opened by recipients; (ii) to record when
products have been ordered from our Site; and (iii) to track the visitor
traffic on our Site. These clear GIFs allow us measure the usage of our Site
by our visitors and the effectiveness of certain communications and
marketing campaigns.
Clear GIFs can "work with" existing cookies on a computer if they are both
from the same Web site or advertising company. That means, for example, that
if a person visited "www.companyX.com", which uses an advertising company's
clear GIF, the Web site would match the clear GIF's identifier and the
advertising company's cookie ID number, to show the past online behavior for
that computer. This collected information can be shared with the advertising
company. We do provide such information to our third party advertising
service partner, but that information can only be used by our partner for
Flowersindiaonline.com ("Bagiya")'s benefit.
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9. Children, Parental Consent and Privacy.
The Children's Online Privacy Protection Act took effect on April 21, 2000,
and imposes certain requirements on Web sites directed toward children under
13 that collect information on those children, or on Web sites that know
they are collecting Personally Identifiable Information on children under
the age of 13. We want to let you know that it currently is our policy not
to collect Personally Identifiable Information on any person under 18. As
one measure to ensure that we do not gather Personally Identifiable
Information from children, we require that all individuals provide a valid
credit card number before completing a purchase order. If we learn that we
have inadvertently gathered Personally Identifiable Information about
children under 18, we shall attempt to notify such child's parent or
guardian and erase such information from our records, unless the child's
parent or guardian consents to Flowersindiaonline.com ("Bagiya")'
maintaining such information.
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10. You should carefully review privacy policies of any third party sites
accessible from our Site.
Other sites accessible through our Site have their own privacy policies and
data collection, use and disclosure practices. Please consult each site's
privacy policy. We are not responsible for the policies or practices of
third parties. Please be aware that our Site may contain links to other
sites on the Internet that are owned and operated by third parties. The
information practices of those Web sites linked to our Site are not covered
by this Policy. These other sites may send their own cookies or clear GIFs
to users, collect data or solicit Personally Identifiable Information.
Additionally, other companies which place advertising on our Site may
collect information about you when you view or click on their advertising
through the use of cookies or clear GIFs. We cannot control this collection
of information. You should contact these advertisers directly if you have
any questions about their use of the information that they collect.
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11. Contacting us about privacy questions or concerns.
If you have any questions about this Policy, the practices of our Site, or
your dealings with our Site, please contact us by sending an email to info@flowersindiaonline.com.
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12. Privacy Policy changes.
This Policy was last changed on June 23, 2006. If we make changes to any
terms or conditions of the Policy, the changes will be posted in this
document so that you will always know what information we gather, how we
might use that information and to whom we will disclose it. Any change,
modification, addition or removal of portions of this Policy will be
announced on our Site at least ten (10) days before it is implemented.
Please be sure to check this page before proceeding to use our Site.
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